okba Frequently Asked
Questions

okba requires a valid government-issued photo ID for account verification. Acceptable documents include a Bangladesh National ID card (NID), a valid passport, or a driving licence. You may also be asked to submit a recent utility bill or bank statement as proof of address. Documents should be clear, unedited photographs or scans uploaded through your account dashboard.

You can reset your okba password by clicking the 'Forgot Password' link on the login page and entering your registered mobile number. A one-time password (OTP) will be sent to your number via SMS. Enter the OTP, set a new password, and you will regain access immediately. If you do not receive the OTP within two minutes, contact our 24/7 live chat support.

No — each player is permitted to hold only one active account on okba. Duplicate accounts are a violation of our Terms and Conditions and may result in the closure of all associated accounts and forfeiture of any pending bonuses or balances. If you have accidentally created a duplicate account, contact our support team immediately to have the duplicate closed without penalty.

To close your okba account, contact our 24/7 support team via live chat or WhatsApp and submit a formal account closure request. Our team will process the request, return any remaining balance to your registered payment method, and confirm closure by email within one business day. If you are closing your account due to gambling concerns, please ask about our self-exclusion programme instead.

The minimum deposit on okba is ৳200 BDT regardless of which payment method you use. This applies to bKash, Nagad, Rocket, Upay, and bank transfers. There is no maximum deposit limit for standard accounts, though high-value deposits may trigger an additional identity verification step as part of our standard security protocol.

Yes, okba supports deposits via Nagad, Rocket, and Upay in addition to bKash. All mobile financial service (MFS) deposits follow the same instant-credit process. Select your preferred payment method from the deposit section of your account, follow the on-screen transfer instructions, and your balance will update within moments of a successful transfer.

The minimum withdrawal amount on okba is ৳500 BDT. Withdrawals are processed to the same payment method used for your most recent deposit, which helps maintain account security and prevents fraud. Before your first withdrawal, your account must be fully verified with a valid photo ID and any applicable KYC documentation.

Withdrawals to bKash, Nagad, and Rocket are typically processed within 30 minutes to 4 hours after approval. Bank transfers to Dutch-Bangla Bank, BRAC Bank, Islami Bank, or other supported Bangladeshi banks may take 1–3 business days depending on the receiving bank's processing schedule. Withdrawal requests submitted during peak hours may take slightly longer.

okba does not charge any platform fees on standard deposits or withdrawals. However, your mobile financial service provider (bKash, Nagad, Rocket, etc.) or bank may apply their own transaction fees as per their standard tariffs. We recommend checking your MFS provider's fee schedule before initiating a transfer so there are no surprises on your end.

okba offers a comprehensive range of cricket betting markets covering BPL, IPL, T20 World Cup, ODI series, and Bangladesh Tigers international fixtures. Markets include match winner, toss result, top batsman, top bowler, total runs, total wickets, method of first dismissal, over/under runs, and live in-play options. Our cricket section is updated before every match with the latest odds.

Yes, okba is fully optimised for mobile browsers on both Android and iOS devices. You can access the complete platform — including cricket betting, live casino, slots, deposits, and withdrawals — directly from your mobile browser without needing to download any separate application. The mobile experience is designed to be fast and responsive even on slower data connections.

okba features a large library of slot games from leading providers including Pragmatic Play, NetEnt, Microgaming, and PG Soft. Popular titles include high-volatility fan favourites, jackpot slots, and themed games suited to a variety of playing styles and budgets. The slots section is regularly updated with new releases, and many games are available in a free-play demo mode.

All games available on okba use certified random number generator (RNG) technology supplied by our verified game providers, including Pragmatic Play, Evolution Gaming, and Ezugi. Each provider undergoes regular independent audits to confirm fair play standards. okba itself operates under SSL encryption and maintains internal compliance checks to ensure game integrity across all titles.

okba bonuses are subject to wagering requirements that must be met before bonus-derived winnings can be withdrawn. The specific rollover multiplier varies by promotion and is clearly stated in the terms of each individual bonus offer. Bets placed on certain games may contribute differently towards the wagering requirement — for example, some table games may contribute less than slots.

Yes, okba runs regular reload bonus promotions and free spin offers for existing players in addition to the new player welcome bonus. These promotions are often tied to specific events — such as BPL match days, T20 tournaments, or Bangladeshi public holidays — and are announced via the promotions section. Players who have opted in to marketing communications will also receive personalised offers.

okba has a loyalty programme that rewards regular players with points based on their betting and gaming activity. Accumulated points can be exchanged for bonus funds, free spins, or other rewards. Higher-activity players are reviewed for VIP tier upgrades, which include benefits such as faster withdrawal processing, dedicated account management, and access to exclusive promotions. Contact support for details on your current loyalty status.

The minimum age to register and play on okba is 21 years. This is a strict policy applied to every player in Bangladesh without exception. Age is verified at registration, and okba reserves the right to request supporting documentation such as a National ID card at any point. Any account found to belong to a person under 21 will be closed immediately.

You can set a daily, weekly, or monthly deposit limit on your okba account by contacting our 24/7 support team via live chat or WhatsApp. Limit reductions are applied immediately, while limit increases require a mandatory 24-hour cooling-off period before they take effect. We encourage all players to set a deposit limit as part of a healthy approach to managing their gaming budget.

To request a self-exclusion on okba, contact our support team via live chat or WhatsApp and state that you wish to self-exclude. Your account will be suspended within minutes. Self-exclusion on okba lasts a minimum of 12 months and can be set to permanent. During this period, you will not receive any marketing communications and will be unable to create a new account.

okba customer support is available 24 hours a day, 7 days a week via live chat on the website and through WhatsApp. You can also reach us by email at [email protected] — include your registered mobile number and a brief description of your query for the fastest response. Our support team operates in English and aims to resolve most queries within one hour.