Responsible Gaming
at okba
okba is committed to providing a safe, fair, and enjoyable entertainment environment for all players across Bangladesh. We believe that gaming should always be fun — and we provide the tools and guidance to keep it that way.
Gaming Should Always Be
Entertainment — Not a Burden
At okba, responsible gaming is not a footnote — it is a foundational pillar of how we operate. We understand that for the vast majority of our players, betting on cricket, spinning slots, or playing live casino games is a form of leisure that adds excitement to everyday life. We want to keep it that way.
However, we also recognise that for a small number of individuals, gambling can become problematic. Problem gambling can affect financial wellbeing, personal relationships, and mental health. okba takes this seriously, which is why we have invested in a robust suite of player protection tools that are available free of charge to every registered account holder on our platform.
Whether you are looking to set a personal deposit limit, take a short cooling-off break, or request a full self-exclusion, our tools and support team are here for you around the clock. No judgment — just practical help whenever you need it.
Strict 21+ Age Verification
All players must be 21 years of age or older to register and play on okba. We verify age at registration and may request additional documentation at any time to ensure compliance with our minimum age policy.
Player-Controlled Deposit Limits
Players can set daily, weekly, or monthly deposit limits on their accounts at any time through account settings or by contacting support. Limit reductions take effect immediately; increases are subject to a 24-hour cooling-off period.
Time-Out and Cool-Off Periods
If you feel you need a short break from gaming, okba offers time-out periods ranging from 24 hours to 6 weeks. During a time-out, your account is temporarily suspended and no deposits or bets can be placed.
Permanent Self-Exclusion
Players who believe they have a gambling problem can request a permanent self-exclusion, which closes the account indefinitely. okba will not send any marketing communications to self-excluded players and will enforce the exclusion strictly.
Reality Checks and Session Alerts
okba can send you periodic in-session reminders showing how long you have been playing and the net amount wagered during that session, helping you stay aware of your activity and make informed decisions.
Six Ways okba Keeps You in Control
Every tool listed below is available to all okba account holders at no cost. Contact our 24/7 support team via live chat or WhatsApp to activate any feature immediately.
Deposit Limits
Set a maximum amount you are comfortable depositing over a chosen time period — daily, weekly, or monthly. Once your limit is reached, further deposits are blocked until the period resets. You can reduce your limit at any time with immediate effect. Raising a limit requires a 24-hour waiting period to give you time to reconsider.
Time-Out Periods
Take a structured break of 24 hours, 48 hours, 1 week, 2 weeks, or 6 weeks. During a time-out your account is fully suspended — you cannot log in, deposit, place bets, or play any games. You can request a time-out instantly at any time by contacting our support team via live chat or WhatsApp.
Self-Exclusion
If you feel that gambling has become more than entertainment, you can request a permanent self-exclusion at any time. okba will close your account, return any remaining balance via your withdrawal method, and ensure you receive no further marketing. Self-exclusion on okba is irreversible for a minimum period of 12 months.
Reality Check Alerts
Enable session reminders that notify you every 30, 60, or 90 minutes while you are playing. Each alert shows your total session time and net betting activity, giving you a clear picture of your gaming behaviour in real time so you can decide to continue or stop with full awareness.
Betting History Access
Your full betting and deposit history is available in your account dashboard at any time. Reviewing your history regularly is a healthy habit that helps you understand your spending patterns and identify any changes in behaviour before they become a problem. okba stores a minimum of 12 months of transaction history per account.
24/7 Support Access
Our dedicated player support team is available around the clock via live chat and WhatsApp. If you are concerned about your own gambling or someone else's, reach out to us at any time — day or night. Our team is trained to handle responsible gaming conversations with care, discretion, and without judgment.
Strictly for Adults Aged 21 and Above
okba enforces a strict minimum age of 21 years for all registered players. This policy is non-negotiable and applies to every player across Bangladesh regardless of location. We verify age at the point of registration using the details provided, and we may request supporting identity documents — such as a National ID card — at any stage.
Underage gambling is a serious social harm. okba works proactively to prevent it through age verification at registration, periodic document checks, and a strict Know Your Customer (KYC) process for all players. If you suspect that a minor has registered an account on okba, please report this to our support team immediately at [email protected].
okba also strongly encourages all adult players who share devices with younger family members to use password protection on their devices and to log out of their okba accounts after every session. A number of third-party parental control software tools are freely available online and we recommend their use in any household where minors are present.
Is Gambling Still Fun for You?
The following questions are designed to help you reflect honestly on your relationship with gambling. These are not diagnostic criteria — they are a personal check-in tool. If you answer "yes" to two or more of these questions, we strongly encourage you to take a break and speak with our support team or a professional counselling service.
Problem gambling can develop gradually and is often difficult to recognise from the inside. The earlier you address concerns, the easier it is to regain control. okba's self-exclusion and time-out tools are available instantly — there is no waiting period to protect yourself.
Personal Gambling Check-In
All Available Responsible Gaming Tools
Every tool is free to activate. Contact our 24/7 live chat or WhatsApp support to apply any of the following protections to your okba account immediately.
| Tool | How It Works | Duration Options | Activation |
|---|---|---|---|
| Deposit Limit | Caps the total amount you can deposit within a selected period. Blocks deposits once the cap is reached. | Daily / Weekly / Monthly | Instant |
| Time-Out | Temporarily suspends your account. No login, deposits, or bets permitted during the time-out period. | 24h / 48h / 1w / 2w / 6w | Instant |
| Self-Exclusion | Permanently closes your account. Balance returned via withdrawal method. No marketing communications. | Minimum 12 months (permanent option available) | Via Support |
| Reality Check Alerts | Sends in-session pop-up reminders at chosen intervals showing session time and net betting activity. | Every 30 / 60 / 90 minutes | Instant |
| Betting History Review | Full 12-month transaction and betting history visible in your account dashboard at all times. | Always available | Instant |
| Account Balance Limit | Caps the maximum account balance you can hold at any one time, preventing over-accumulation of funds. | Custom amount | Via Support |
| Marketing Opt-Out | Remove yourself from all promotional emails, SMS, and push notifications at any time via account settings. | Permanent until reversed | Instant |
You Are Never Alone — Help Is Always Here
If you are concerned about your own gambling or the gambling of someone you care about, the following channels are available to you at any time. All responsible gaming conversations are handled with complete confidentiality.
Live Chat Support
Our player support team is available 24 hours a day, 7 days a week via the live chat feature on okba.pro. Ask to speak with our responsible gaming team for specialist assistance.
WhatsApp Support
Prefer messaging on WhatsApp? Our team is reachable via WhatsApp around the clock. Contact details are provided after you log in to your okba account.
Email Support
For non-urgent responsible gaming enquiries, you can write to our team at [email protected]. Include "Responsible Gaming" in your subject line for priority routing.
Self-Exclusion Request
To request an immediate self-exclusion, contact our support team via live chat or WhatsApp and state "self-exclusion request". Your account will be suspended within minutes.
Play Responsibly and Enjoy Every Game
okba is here to provide a safe, fair, and genuinely enjoyable platform for cricket betting, live casino, slots, and more — always for players aged 21 and above. Browse our games, check our FAQ for common questions, or log in to manage your responsible gaming settings today.